FAQs How can I purchase from Koolaburra? You can purchase directly from this website. Thanks to the folks at Shopatron you can purchase directly from our website and have the nearest retailer ship you your product. Are special orders available? Yes. Our retailers can place special orders, which generally take 4-6 weeks to produce. The most common types of special orders are existing styles in colors that we do not normally stock. There is an extra cost associated with special orders; please call your local retailer for details. What is "double face" Merino sheepskin? This term distinguishes true sheepskin boots from sheepskin linings. "Double face" sheepskin is sheepskin through and through: the outer surface of the boot is the sheepskin itself, and the inner surface is the wool, which is still attached to the skin. Koolaburra uses only top-grade double face Merino sheepskin in all of our footwear. Is Koolaburra selling direct to consumers? Consumers can place orders in our Shopatron-powered web store. Your order may be fulfilled by Koolaburra or by one of our authorized retailers, who fulfill those orders from their inventory on hand. Where can I buy Koolaburra® footwear? To purchase your own pair of Koolaburras, you can either go to the Koolaburra Shopatron store or go to our store finder for retailers near you or online. When you purchase from the Koolaburra Shopatron store, please note that you may receive the item from an authorized retailer near you that carries Koolaburra footwear. What Celebrities wear Koolaburra? Checkout our celebrity page to find out who's wearing Koolaburra. How should I care for my Koolaburra® footwear? First and foremost, we strongly recommend protecting your boots with Koolaburra® Water & Stain Repellant, especially in wet or snowy climates. Our repellant can be ordered by any store that carries Koolaburra products. In addition, every owner of fine sheepskin footwear deserves an extra replacement insole. Swap the insoles out every couple of weeks, or more often if you wear the boots frequently. If necessary, remove and wash the insoles with Koolaburra® Sheepskin Shampoo with Lanolin, which freshens them and keeps the wool exquisitely soft. Regularly washing and replacing your insoles will keep your boots feeling great for years. If your footwear becomes soiled, we recommend professional cleaning by a reputable shoe repair shop. If you would prefer to clean them yourself, we recommend first attempting to remove any loose dirt or smudges with a very soft nylon bristle suede brush. Brush very gently -- never scrub. You may also hand-wash your footwear with Koolaburra® Sheepskin Shampoo with Lanolin, following the instructions on the bottle. Be careful to wash both entire boots, and wash the insoles separately. Never spot clean or scrub roughly. Dry slowly away from heat and sunlight. Some dye loss and temporary stiffening of the sheepskin is normal. For best results, apply Koolaburra® Water and Stain Repellant after washing. |