Returns or exchanges are permitted, provided the customer purchased the product through our mail order, call center, or website and it is within 30 days of the original invoice date.

If you purchased your Koolaburra by UGG® product from an Authorized Koolaburra by UGG® retailer, please abide by the directions located on the following URL:


The Koolaburra by UGG® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to Koolaburra by UGG® which are past one year old from date of purchase will be evaluated on a case by case basis.

If a product is not deemed defective, it will be returned to the customer.

All packages should be sent in via a trackable method as Koolaburra by UGG® is not responsible for packages lost in transit that consumers have sent to them.

Returns take 1 to 3 weeks to process.

Orders shipping via Domestic Ground process the same business day (all days except Saturday, Sunday and major holidays) if received before 2:00 pm PT.

Orders shipping via Air service will process same business day (excluding Saturdays, Sundays and major holidays) when received before 2:00 pm PT.

If received after 2:00 pm PT, order shipping via air service will process the following business day. All packages are delivered on business days only (excluding Saturdays, Sundays, and major holidays).

If you returned your product using our prepaid label, you may track your return here by using your order/invoice number as the tracking number. Once your return is processed, we will notify you by email.

Track Your Return

While we pride ourselves in processing orders quickly and efficiently, unfortunately once your order has been confirmed we can no longer cancel or modify the order. Once you receive your order you can use the free return label provided to make a return. Simply indicate that you would like a refund, or select a different item to be shipped to you.

Returns/exchange policy